Areias Studio is guided by the values of rigor and transparency. These values are used in our relationships with our clients, employees, and suppliers. Privacy and data security are extremely important to us.

Areias Studio only commits to collecting, processing, storing, transmitting, or deleting your personal data with transparency and when it is essential to provide you with the best services.

We will explain how we use your personal data and for what purposes, with the guarantee that we collect, share, and store your personal data in accordance with the best practices in the field of data security and protection.

When your personal data is collected, stored, processed, transmitted, or deleted by other entities, we always demand the same standards of privacy and security.

Our goal is for people to trust that their personal data is safe with Bárbara Coelho & Emanuel Serra, Lda, as we are always committed to protecting your privacy and take our responsibilities regarding the protection of your personal data very seriously.

The use and protection of customer's personal data under the responsibility of Areias Studio comply with European legislation on the protection of personal data, especially the provisions of EU Regulation 2016/679.

Who is responsible for processing my personal data? The entity responsible for processing personal data is the company Bárbara Coelho & Emanuel Serra, Lda, National Road No. 8, 11, Moitalina 2480-108 Porto de Mós, with a share capital of €5,000.

What personal data can Areias Studio collect? In this context, the term "personal data" means the set of information related to you that allows us to identify you, directly or indirectly. Your personal data may include, for example, your name, tax identification number, contacts, transactions, and interactions with us.

We may also receive your personal data from other companies, especially when they collect, process, or store them under a service contract.

Areias Studio may receive the following types of personal data:

a) Customer data (name and tax identification number) when purchasing our products or services or when placing orders for in-store pickup;

b) User data for online purchases:

• Customer identification data – name, email, address, tax identification number, and telephone contact;
• Credit card data – cardholder's name, card number, expiration date, and security code – when making credit card payments;
• Customer data for home delivery – name, address, postal code, telephone contact, email, purchase details – when requesting home delivery of a purchased item.

c) Customer data for after-sales services – name, address, postal code, telephone contact, email, purchase details, item warranty – when requesting the repair/service of an item or making a complaint;

d) Recording of calls, emails, or chats for remote contacts – when contacting the Customer support team.

How and why does Areias Studio use my personal data? Areias Studio does so for the following purposes:

a) Marketing: to inform you about news and offers that may be of interest to you;

b) Transactions: for issuing invoices for the purchase of goods and services;

c) Home delivery;

d) Customer support contacts: to provide pre and post-sales support;

e) Warranties and after-sales support: to allow you to access repair services for items you purchased with a warranty and to proceed with their repair or replacement;

f) Service management: to provide you with the service you have contracted, such as alerts or requests for product stock availability.

How long will Areias Studio retain my personal data? We will retain your personal data only for the period necessary to fulfill the objectives outlined in section 7.3 and to comply with applicable legislation. Once the maximum retention period is reached, your personal data will be anonymized or securely deleted.

With whom can Areias Studio share customers' personal data? In essence, with third-party service providers of Areias Studio, including companies involved in the purchase and management of collections, transportation, storage, marketing, website hosting, and financial institutions.

Areias Studio subcontracts with reputable service providers who may process data solely for the purposes stipulated by Areias Studio, complying with legislation on the protection of personal data and other applicable regulations. These companies are provided with only the personal data necessary to provide the relevant service. To the extent required by law, we may have to disclose your personal data to authorities or third parties, and in such cases, our control over how your personal data is protected is limited.

Can Areias Studio transfer my data to countries outside the European Union? This will only happen in the case of a legitimate interest of the data subject, maintaining the same level of protection.

How does Areias Studio ensure the security of customer data? Areias Studio has various information security measures aligned with the best national and international practices to protect your personal data. These measures include administrative, technical, physical, and procedural safeguards that ensure the protection of your personal data, preventing its misuse, unauthorized access and disclosure, loss, unauthorized or inadvertent alteration, or unauthorized destruction.

Examples of these measures include:

a) Restricted access to your personal data only by those who need it for the purposes described above; b) Secure storage and transfer of personal data only; c) Protection of information systems through devices that prevent unauthorized access to your personal data; d) Redundancy of storage, processing, and communication equipment for personal data to prevent availability loss.

Why do we use cookies, and how do we ensure your privacy? Cookies are small text files sent to your computer or mobile device when you visit websites. They improve the performance and browsing experience for customers, allowing us to store and retrieve information about your browsing habits to customize your navigation according to your frequent choices.

The cookies collected by Areias Studio do not allow the identification of the user; they only store generic information, such as the way and/or location of access and how the websites are used. Therefore, they only absorb information related to your preferences as a user.

If you do not want to allow cookies, you have the option to disable them in the internet browser you use, but keep in mind that this may prevent some web pages from displaying correctly.

How can I exercise my Personal Data Protection Rights? Under certain circumstances, you have the right to access or request:

a) The transmission of your personal data that you provided to us to another entity; b) Additional information about the use we make of your personal data; c) Updating your personal data; d) Your personal data; e) The deletion of your personal data; f) The provision of a channel for you to contest decisions based on your personal data; g) Opposition to the processing of your personal data; h) Not to be subject to individual and automated decisions; i) You also have the right to withdraw or change your consent to the use of your personal data at any time.

The exercise of these rights is excluded when your personal data is used for the public interest, especially in cases of investigation and crime prevention.

To exercise your personal data protection rights or if you have any questions about how we use your personal data, please contact us via the email: info@areiasstudio.com.