Latest Update: 3/9/2023

Thank you for shopping at Areias Studio.com! We appreciate you as client and we are committed to providing you with high-quality products and excellent customer service. We understand that sometimes you may need to return or exchange an item, and we want to make this process as smooth as possible for you.

Returns Eligibility and Timeframe

• You may request a return or exchange within 14 days from the date of delivery.
• Before initiating a return, please contact our customer service team at info@areiasstudio.com to inform us of your request.

Return and Exchange Procedure

1. Contact Customer Service: Reach out to our customer service team at info@areiasstudio.com  to initiate the return or exchange process. Please provide your order number, the name of the item you wish to return or exchange, and a brief explanation of the reason for the return.
2. Await Instructions: Once you've contacted us, our customer service team will provide you with detailed instructions on how to proceed with the return or exchange, including the return address if necessary.
3. Quality Check: Upon receiving the returned item, we will conduct a thorough quality check to ensure it meets our return policy criteria.

Return Criteria

• The item must be in its original condition, unused, and in the same condition in which it was received.
• The item must be returned in its original packaging with all included accessories.
• If the item shows signs of use, damage, or is not in its original packaging, we may not be able to process the return or exchange.

Refunds

• If your return is eligible for a refund, we will process it within 14 days from the date we receive the returned item.
• Refunds will be issued in the original payment method used for the purchase.

Exchanges

• If you wish to exchange an item, please contact our customer service team to check the availability of the desired product.
• We will process the exchange once we have confirmed the availability of the item and have received the returned item in accordance with our return criteria.

Additional Information

• Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., incorrect item shipped).
• We recommend using a trackable shipping method to ensure the safe return of your item.
• Please note that personalized or customized items may not be eligible for return or exchange unless they are defective or damaged.

Shipping

• We do our best to ship your ceramics as soon as possible but delays may occur. Usually there is a 48h processing time, unless you are buying something in pre-order. If you have placed your order during weekend or holiday, the shipping process will start on the following business day. As soon as your order leaves our facilities, you will receive an email with a tracking code so you can follow the package.

Tax & Duties

• You may be subject to local import taxes and duties once your package reaches your Country. Remember we are located in Portugal (Europe). We have no control over these charges and cannot predict what they might be, meaning all additional costs with taxes, duties and customs charges.

Contact Us

If you have any questions or need further assistance, please do not hesitate to contact our customer service team at info@areiasstudio.com . We are here to assist you with any inquiries or concerns you may have.

Thank you for choosing Areias Studio.com. We appreciate you and look forward to serving you again in the future!